Policies for Pilates Sessions

The following policies apply for the purchasing and taking of Private Pilates sessions at JoyMoves:

• Private Pilates sessions are not refundable – they are considered pre-payments.
• All Private Pilates session purchases have expiration dates and any unused sessions at the end of the expiration period are forfeited.
• Private Pilates sessions may be rescheduled only if these two conditions are met:
  • There is trainer availability within the remainder of the period before expiration.
  • If the reschedule request has been discussed and agreed to over the phone (or face-to-face) with JoyMoves’ personnel by 11AM the day prior to a scheduled session. Absent both of these conditions being met, clients will be charged for Private Pilates sessions missed.
• Private Pilates sessions are a maximum of 55 minutes long. If a client is late, the session will still need to end on time.
• Clients may not transfer or share Private Pilates sessions with others.
• Participation in JoyMoves’ Private Pilates sessions requires the signing of a JoyMoves New Client Agreement which might also contain some terms and conditions relevant to these sessions. A Health Intake form also needs to be filled out ahead of the first session. Save time by downloading it and filling it out ahead of time.
  Download New Client Agreement
  Download Pilates Health Intake form