Policies for Pilates Sessions

The following policies apply for the purchasing and taking of Private Pilates sessions at JoyMoves:

• Private Pilates sessions are not refundable – they are considered pre-payments.
• All Private Pilates session purchases have expiration dates and any unused sessions at the end of the expiration period are forfeited.
• Private Pilates sessions may be rescheduled only if these two conditions are met:
  • There is trainer availability within the remainder of the period before expiration.
  • If the reschedule request has been discussed and agreed to over the phone (or face-to-face) with JoyMoves’ personnel by 11AM the day prior to a scheduled session. Absent both of these conditions being met, clients will be charged for Private Pilates sessions missed.
• Private Pilates sessions are a maximum of 55 minutes long. If a client is late, the session will still need to end on time.
• Clients may not transfer or share Private Pilates sessions with others.