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Joy Moves

Pilates Mat & MVe Policies

To pre-register or just “walk-in?” It is not necessary to pre-register for Pilates Mat or MVe™ chair classes at JoyMoves. You may simply “walk-in.” Of course, others may have pre-registered for all of the slots. That’s why we recommend checking online to see how many slots are available and pre-registering using the WebScheduler™. If you do choose to “walk-in,” you’ll need to register immediately upon arrival.

About Registering Online. You may pre-register for most of our Pilates Mat or MVe™ chair classes online (and manage your entire account online –24 x 7!) using our WebScheduler™. You may pre-register online up to 20 minutes prior to when a class starts. However, you must have pre-paid classes on account to pre-register. You can buy class-passes online via the WebScheduler™.

Cancelling a class you’ve reserved a spot in.
- You may cancel a pre-registration so long as it’s more than 12-hours from the class start time. You may cancel either using the WebScheduler™ or if it is during our business hours you may call us. Please do not leave after hours messages regarding cancellation.
- From 12 hours to 1 hour before the class is scheduled to start, you may purchase a $10 Late Class Cancel option online from the Retail Screen of the WebScheduler. You must then call us so that we can manually remove you from the class and reinstate a class pass to your account for your future use. If we are not called, you will forfeit your class pass, although we will, in that event, refund your $10 Late Class Cancel fee. If we are not called and you are a monthly unlimited member who has pre-reserved a slot, you will be charged a $10 no-show fee.
- If you call within 1 hour of a class start time and request to cancel, or simply do not show up for a class that you’ve pre-registered for – we’re sorry but you will forfeit a single class pass (or be charged a $10 no-show fee if you are a monthly unlimited member).

When to arrive. We recommend arriving 5 to 10 minutes before a scheduled class start time. If you do not arrive by a class start time, the spot you’ve reserved (and the class pass used for it) will be forfeited. Walk-in students are allowed into the class to fill available spots when class starts. No one is allowed in 5 minutes after a class starts and beginners must arrive on time.

Class Size Policies. The maximum Pilates Mat or MVe™ chair class varies. See the website for details on a particular class. The minimum class size is 2 participants. If you are the only client to show up for a class, you will be offered the option of deducting a 2nd class pass from your account and taking the class with the instructor one-on-one. We recommend taking advantage of your teacher’s undivided attention to work on your Pilates technique.

All Class Pass Types have Expiration Dates. It is your responsibility to know the expiration dates of the class packages, bonus classes, and promotional offers. Your expiration dates are listed in your account information in the WebScheduler™. The Pricing page contains general expiration information on our classes and packages.

Class Pass Extension Policy in the event of Expiration. There are no refunds given for any reason, however, you have two possible options if you have unused passes before and after expiration:
- If you contact us prior to the expiration date, you can extend your expiration date 30 days by paying a $40 processing fee.
- If the expiration date has already passed, we do not want you to loose everything. We will give you back 50% of your loss with your next purchase, either in the form of classes if the number of classes is even (i.e. for 4 classes lost, you get back 2) or as a cash credit (e.g. for 3 classes lost (a $69 value on an 8-pass), we would provide a $34.50 credit).

Transfer Policy. Classes may be transferred for a $20 administrative fee. The original expiration date remains in effect.